ZenTech Services LLC

ZenTech Services LLC is an agency bringing immense improvements to the client services and Digital Signage industry through modern and forward thinking technology planning. Whether directing technical repair programs, call center operations or delivering world class warranty services, we provide strategic leadership critical to company success. Our specialty is designing technical repair programs to boost company's technical capabilities without sacrificing its bottom line profit or product quality. These services are especially useful for off shore companies who sell into the NAFTA market but don't have infrastructure in place to support sales.

Aptitude for developing strategic plans, selling innovative service solutions, communicating corporate vision and empowering staff/management to realize business objectives.

Formulate cost effective solutions for field service operations, depot repairs and warranty options
Strong experience in providing coaching, mentoring, employee development and team building of Customer Care team resulting in a Best in Class award from a major OEM customer
Effectively manage multiple 3^rd party repair and call center operations for after sale support
Work closely with finance in financial forecasting to determine accrual levels and track all warranty/service/quality related costs
Reduce per unit repair cost by utilizing contracted repair centers in the US, Canada and Mexico
Effectively reduce overall warranty costs

Always seeking new challenges where strengths in business relationships, account development and exceptional service delivery are greatly valued. We can contribute an innovative level of expertise, maximize profitability and provide world-class service for your customers.